One call, that's all, type of customer service is the standard Jimmy Santos has set in place for his 50+ year-old business.
This idea builds on the excellent Santos service reputation that began when his father Santiago moved here in 1947, already seeing the bright future for international commerce in McAllen.
Continuing this first-class service to domestic and international clients still is the foundation of Jimmy Santos Inc, dba Santos International. To accomplish this goal, after obtaining his U S Broker’s license in 1973, Jimmy opened his office at a time when few brokers existed in the area. Since then, many new brokerages have opened but Santos International remains the oldest locally owned brokerage company with an original owner still proudly serving the import community.
Goals have not changed as Santos International works to provide the best client supporting U.S. Custom Brokerage with in-house international logistics. Since its opening, the company always seeks better ways to provide a single intermediary between shipper and consignee to simplify client communications and product delivery.
It was a humble beginning with a one-room office in Hidalgo, Texas, and the start had many goals but little money! Thelma Santos, Jimmy’s wife, soon also passed her Brokers’ exam, becoming part of the company and a significant player in its development.
Three sons, Edward, Carlos and Mark, then completed their college education and joined their strengths to make Santos International the dynamic company it is today. Almost five decades later, Santos International has principal offices in two of the nation’s busiest U.S.- Mexico truck ports of entry, Laredo and McAllen, TX. Today, Santos International provides a complete portfolio of local and national full U.S. Customs Brokerage services with four in-house brokers.
If there should be a need for a legal consultation, another son, Daniel Santos, has his own law practice coupled with his U.S. Customs Brokers license. Knowledgeable expertise includes international logistics, ocean, air, land customs clearance, in-house foreign trade zone warehouse services, reliable Mexican brokers, cargo insurance, and 80,000 sq. ft. dry storage, with an additional 50,000 sq ft at TransKool Solutions, their cold storage facility.
Currently, Santos international serves many international companies clearing millions of dollars’ worth of electronic components, power supplies, automotive parts and a complete array of fresh produce.
The company attributes its longevity and rising success to its flexibility to adapt to ever-changing technology and standards that make trade as seamless as possible while always maintaining personal customer service.
Global trade is a complicated business. To better help clients meet their trade goals, For the last 28 years, Santos International has been a member of United Shipping Inc., a Global Logistics Association. This partnership allows the company to travel to over 25 countries for biannual meetings to discuss particular client needs. “It is truly rewarding for me to sit at a table across from our foreign partner, be it a partner from Germany, China, Argentina, Belgium, or Mexico, to identify a better and more economical trade alternative for our client,” says Carlos Santos.
When a client calls seeking guidance, there is always a Santos available to help. Edward Santos will keep you up to the minute on your current shipment and status. “Clearing a critical industrial part for a maquila that’s down or for a shipment such as highly perishable fresh strawberries is what we understand and deliver on time.” Mark Santos will gladly assist you in fully utilizing the many benefits of being a Santos partner and guide you through any new legislative regulations. Carlos Santos makes sure our financial commitments are firmly in place and that communication and inventory programs are the most efficient for the clients and the companies he oversees.
To deliver this exemplary service, Santos International counts on its greatest assets, its employees. The best-qualified persons who can be passionate about their work are hired and encouraged to reach their highest potential. “Maintaining our reputation for excellence and providing specialized services for every one of our clients is our top priority at Santos International, “says Mark Santos.
Besides traditional marketing in local, national, and international platforms, Santos International participates in many community activities. The Santos family, are or have been involved in leadership roles on various boards, such as McAllen Economic Development Corporation, Texas International Produce Association, multiple Chambers of Commerce, and Leadership McAllen. Santos International strongly believes in cross-border visits that cultivate good relations that can aid in solving commercial traffic bottlenecks that affect importers. Owners of Santos International makes it a priority to be active in legislativematters that can affect or benefit the local community and the respective industries the company serves. Jimmy Santos often says, “Legislators listen best when you present viable solutions.”
International trade continues to advance, as does the growth of Santos International. Currently located just down the street from the McAllen EDC, on S. 35th St. in McAllen, Santos International will complete construction of an additional new 45,000 sq ft warehouse in March to complement the recent expansion at TransKool Solutions.
“We truly believe in our motto, You Talk; We Listen,” explains Mark Santos, who believes that the growing success is due in part to the strong roots made by generations before him. “I’m grateful for those days they had us working during high school summer vacation,” says Mark. “My brothers and I can now continue the legacy.” To learn more about Santos International, please visit: https://www.santosintl.com